TERMS OF SERVICE

OVERVIEW

This website is operated by Diletto Co. Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Diletto Co. Ltd. Diletto Co. Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

This Terms of Service will include but not limited to the following;

  1. Products & product descriptions
  2. Modification to the service and prices
  3. Product discounts
  4. Loyalty points
  5. Disclaimer of warranties
  6. Local taxes and duties on our products
  7. Return policy
  8. Privacy policy
  9. Other

 

1) PRODUCTS & PRODUCT DESCRIPTIONS

Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy (see section 5).

We make every attempt to ensure that our online catalogue is as accurate as possible. Computer monitors and camera angles can make products appear larger, smaller or in different shades of colour, so please read the product details carefully. You may want to cross reference with the original manufacturer’s specifications.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us.

 

2) MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the product (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

3) PRODUCT DISCOUNTS

Product discount levels are as stated below;

  • 2 ~ 4 Products – 4% discount of total price + 1% additional loyalty points.
  • 5 ~ 14 Products – 9% discount of total price + 1% additional loyalty points.
  • 15 + Products – 14% discount of total price + 1% additional loyalty points.

* All products must be purchased at the same time to be eligible for discount.

** We reserve the right at any time to disallow discount amounts.

*** Discount not available on sale products.

 

4) LOYALTY POINTS

Loyalty points can be used at the time of check out.  1 point is equal to US$1.

 

5) DISCLAIMER OF WARRANTIES

Many of the goods we ship are second hand and not in original condition. Our goods are provided on an ‘as is’ basis without warranties of any kind. We do not guarantee the suitability, quality, fitness for purpose or merchantability of the products.

 

6) LOCAL TAXES AND DUTIES ON OUR PRODUCTS

Import duties are charged by local customs authorities in many of the countries we ship to. If this applies, this will be an additional cost to you. It is likely you will be required to pay the import duty to your local customs authority before the goods can be released to your delivery address, so please take into account that this will increase the delivery time stated by the delivery service.

Note: Some countries have been known to take between 2~6 weeks to clear customs.  For more details on refund policy caused by delay in customs clearance please see Return Policy.

 

7) RETURN POLICY

There are 4 reasons that we could accept product returns;

7.1) Unsatisfied with product

Please let us know as soon as possible if you are not satisfied with your purchase.  Once your purchase arrives at your delivery address, you must inform us within 10 days if you would like to return it and obtain a refund. A refund will only be made if the goods are returned to us in the same condition as they were when shipped to you. You will be responsible for the return shipping costs.

7.2) Product damaged or lost in Shipping

If the goods appear to have been damaged in shipping, you have 48 hours to notify us. Please send pictures of the damage. If we agree, acting reasonably, that the goods were damaged before delivery we must follow the below stated steps:

  1. Our company will make a claim with the shipping/postage agent.
  2. Shipping/postage agent will check details and submit a report to our company.
  3. If shipping/postage agent agrees that the damage was done during shipping we will refund cost of the product to you.
  4. Before amount is refunded product must be sent back to our company.  If damage claim is accepted our company will pay for any return shipping costs.

7.3) Delivery delays due to local country Customs process

If you decide to return the item due to delays in customs clearance or if you refuse collection of item any refund will not be issued until the item has been received by our company.  A refund will only be made if the goods are returned to us in the same condition as they were when shipped to you. You will be responsible for the return shipping costs.

7.4) Product is not as listed

If the goods appear to be different from the listed product, you have 48 hours to notify us. Please send pictures of the product and a copy of the invoice/listing details. If we agree, acting reasonably, that the goods are different from the listed item we will cover the costs of return postage and refund or replacement.

Please send all return related queries to: Info(at)Brandstreet.tokyo

The 10 day and 48 hour periods run from the date the postage service records the products arrived at your delivery address.

 

8) PRIVACY POLICY

8.1) WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

8.2) CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at Info(at)Brandstreet.tokyo

8.3) SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

8.4) CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

9) OTHER

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at Info(at)Brandstreet.tokyo or by mail to

 

Diletto Co. Ltd

4F Sapo-re Tachibana
1-16-9 Tachibana, Sumida-ku
Tokyo 131-0043
Japan